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Operations & Support • Retention Focus

Customer Success Manager (CSM)
Resume Template (ATS-Ready)

ATS resume template built for Customer Success Managers and Client Services Leads highlighting Net Revenue Retention (NRR), churn prevention, and onboarding.

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Zero paywalls • Vector PDF export
Salary Range
$75,000 – $135,000 / yr
ATS Match Score
95% Scannability
File Format
Vector PDF + JSON
Elena Rostova
Senior Customer Success Manager
elena.rostova.csm@gmail.com • Denver, CO (Open to Remote) • linkedin.com/in/elenarostova-csm
Summary

Empathetic and metrics-focused Senior Customer Success Manager with 6+ years managing enterprise client portfolios up to $9M ARR. Consistently maintained 114% Net Revenue Retention (NRR) and reduced first-year client churn by 32% through proactive health score monitoring.

Work Experience
Senior Customer Success Manager @ CloudFlow Enterprise 2022 – Present
• Managed relationships for 38 strategic accounts representing $8.2M ARR, achieving 116% average Net Revenue Retention (NRR). • Reduced time-to-first-value (TTFV) from 45 to 24 days by re-architecting customer onboarding playbooks. • Partnered with Account Executives to identify upsell and cross-sell expansion opportunities, delivering $920K in expansion ARR.
Customer Success Specialist @ Veloce Software 2019 – 2022
• Administered onboarding for 120+ mid-market customers, consistently maintaining a 96% Customer Satisfaction (CSAT) score. • Designed automated health-score risk alerts in Gainsight, reducing involuntary churn by 26% across 200+ accounts.
Key Competencies
Net Revenue Retention (NRR) Enterprise Account Management Client Onboarding & Enablement Gainsight & ChurnZero Salesforce CRM Quarterly Business Reviews (QBRs) Cross-sell / Upsell Identification Zendesk
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ATS Guidelines for Customer Success Manager (CSM)

Proven recommendations to pass automated Applicant Tracking Systems

  • 1

    Include core retention metrics: Net Revenue Retention (NRR), Gross Retention Rate (GRR), Net Promoter Score (NPS), and Customer Health Score.

  • 2

    Show book-of-business size: "$8.5M ARR across 45 key enterprise accounts".

  • 3

    List CS tooling: Gainsight, ChurnZero, Zendesk, Salesforce, and Vitally.

High-Impact Action Verbs to Include

Retained Onboarded Expanded Revitalized Advocated Streamlined

Pre-loaded ATS Keywords

These keywords are automatically injected into your resume editor so you can tailor your profile in seconds:

Net Revenue Retention (NRR) Enterprise Account Management Client Onboarding & Enablement Gainsight & ChurnZero Salesforce CRM Quarterly Business Reviews (QBRs) Cross-sell / Upsell Identification Zendesk
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